Exchange 2007 üzerinde outlokta bağlantı kesildi hatası

linkte yer alan makalede problem çözümü için bilgi paylaşılmış.

http://www.theemailadmin.com/2009/06/troubleshooting-error-code-0x8004011d/

As always, getting an error message can have different causes. And when administering the “fix” you might not solve your problem. So I will offer a couple of different solutions to problems that produce the 0×8004011D error message.

Sometimes you have cancelled the Exchange Server logon for synchronization and you then receive the 0×8004011D error message from Outlook. This situation can occur when you synchronize and then work offline or restart offline. You’ll get the following error message after you press F9 to reconnect for another synchronization and then click Cancel in the network logon dialog box:

Task “Microsoft Exchange Server” reported error (0×8004011D): “The server is not available. Contact your administrator if this condition persists.”

Microsoft has confirmed that this is a problem in Microsoft Office Outlook 2007, Microsoft Office Outlook 2003 and Microsoft Outlook 2002 Standard Edition.

You can also get the same error message – Task “Microsoft Exchange Server” reported error (0×8004011D): The server is not available. Contact your administrator if this condition persists – whenever your machine tries to connect to the Exchange Server.

Sometimes you will notice that this error message is seemingly restricted to a particular machine and is not showing up on other machines. Such is the case as when your users can log in to Outlook Web Access from all machines except one particular machine. Your first efforts at diagnostics should include testing your network connection by pinging  the Exchange Server from the problem machine. Use the IP address and Fully Qualified Domain Name.

Try to avoid having to reinstall any software such as Microsoft Office. That should be the last thing you do to correct the problem.

Sometimes you will see this error message when you have slow connections and VPN connections. You can try to delete the Exchange profile in Outlook and then recreate it. Sometimes this will correct the problem. You can also try recreating the entire user profile. Another solution which works is to add the problem user’s profile to the access control list (ACL) and then apply permissions to the user’s read information store status. After the user logs in and after verifying that the problem no longer exists you should then remove the user from the ACL. Follow the instructions below to implement this solution:

1. Verify that the problem user(s) are logged off.


2. In Exchange manager, locate the information store that contains the problem user(s) mailbox. Right click, select Properties and then select the security tab.


3. Add the problem user(s) account to the ACL and apply the “Read Information Store Status” permission.


4. Ask the user(s) to log back in, open Outlook and verify that the problem no longer exists.


5. Remove the user from the ACL.

You can also receive the 0×8004011D error code when you work offline in Microsoft Outlook. Sometimes the Send/Receive status bar may appear after about two minutes, and then you receive the error message on the Send/Receive status bar after three to five minutes.

This problem occurs when all the following conditions are true:

• You installed Microsoft Office XP Service Pack 2 (SP-2), or you installed the update that is described in the following article in the Microsoft Knowledge Base: 311744  OL2002: Messages That Have EFD or MAPI Forms Are Not Automatically Sent


• You are working offline in Microsoft Outlook.


• You are not connected to a network.


• You have the ‘Send immediately when connected’ option turned on.

The problem is fixed in Office XP Service Pack 3. You can resolve it by obtaining the latest service pack for Microsoft Office XP. Go to the following article in the Microsoft Knowledge Base http://support.microsoft.com/kb/307841/ to view information about how to download the latest Office XP Service Pack from Mircrosoft.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described above. Apply this hotfix only to systems that are experiencing this specific problem.

This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. Additionally, you may have to install Windows Installer 2.0 to install this fix.

To work around this problem, turn off the ‘Send immediately when connected’ option. To do this, follow these steps:

1. Start Microsoft Outlook.


2. On the Tools menu, click Options.


3. On the Mail Setup tab, click to clear the ‘Send immediately when connected’ check box, and then click OK.